presentations
The geek as hero, arcana as power, a new alchemy.
quite a lot to report
how I am getting on with my new computer
After much effort doing installations (all trouble free, just time consuming) last weekend, my new laptop is now up and running, with the exception of Time Machine. I even ran software update yesterday, and applied a system patch, but still no joy, now TimeMachine. I've checked out SuperDuper and we are still waiting for an upgrade to that to allow it to ran with Leopard. So my backup strategy is now two-fold
It is now clear that routine maintenance for two computers, which for me, basically consists of doing a weekly backup, and a monthly run of Disk Utility and OnyX will become quite time consuming. However my first two computers both eventually crashed out with corrupt hard drives, which then needed to be reformated and reinstalled, so I am perfectly resigned to doing proper backups.
I also watched the OSX Leopard introductory tour yesterday, and I'm slowly getting my head round the new functionality of Leopard. A lot of it is not gee whizz new, but rather tucked away, and you have to go looking for it. Spaces seems interesting, but I've not quite got my head round it. I guess that I will just have to spend time playing around with the new OS, and browsing through material about it. A lot of it is selling functionality that I did not know I wanted, so there is the task of understanding the functionality, then understanding how to use it.
I ran the laptop, connected upto the internet router via an old ethernet cable, and the Mail worked fine, I don't think that connecting two computers to the same mail account will cause problems actually. Well not with received mail, I might need to be a bit cannier with sent mail though. I'll need to lash out on a longer ethernet cable, but it will be cheaper than buying a wireless router.
At the moment expenditure on IT seems to be a constant item, though in fairness, I am not spending on much else.
It is great being able to run two computers, it also means that I can spend an evening typing away on my laptop, while the rest of the family can use the desktop. Yesterday I was using the laptop, while Hannah was playing away on the Sims, and Sketchfighter.
If I am primarily using the laptop for typing, the screen is plenty big enough, it is light and easy to move around, the power cable with the magsafe link is easy and safe to use. I am persevering using the trackpad, and now quite like using the one finger for moving the cursor and two fingers for scrolling facility. No sure that browsing folders in CoverFlow is particularly quick, but intriguing none the less.
In terms of version control, I'm using the laptop primarily for stuff that does not need the internet connection, while the web-based stuff I do on the desktop. However I might be persuaded to upgrade to a family license for RapidWeaver in due course, just to make life slightly easier. Ditto other applications, probably just as easy buying family licenses for software from now on.
Despite all this positive stuff, with the absence of reliable backups, I am mighty glad that I am not running Leopard on my main computer, and do not intend to upgrade it to Leopard, because it might be a bit of a memory hog, I cannot back it up, and I really want complete no risk/no worry peace of mind on my main computer. Running two internet capable computers does feel a lot more secure than having one, and all the putting your eggs in one basket, that that entailed.
applying for new jobs
Actually quite a worrisome week, doing two workshop presentations on Monday, which was something that I had not exactly done before, though I had done similar stuff. As ever worry worry worry, but when the adrenaline kicks in, you just stick a smile on your face, and become larger than life, breezing through it. Just as well in this case, as some of the audience were really not used to or expecting a presentation from a government official, so there was a fair bit of questions, and issues raised, but between the adrenaline and past experience, I carried it off with reasonable aplomb. You certainly don't do these things for the hearty congratulations for the audience, but I think that we should be out there, being seen, speaking to people, and more importantly listening to people.
Then a quick briefing of the Minister, which I was leading, but I made sure that I was well prepared, and knew the points I wanted to get across, and the Minister was a real pleasure to meet. So after the initial worry that too went well.
Final worry out of three, for the week, was a job interview on the Thursday. Once again made sure that I was well prepared, even setting aside some time in the office to make sure that I was thoroughly prepared. I did apply for one other post recently, but this was the one that I really wanted, even although the other one would have paid better. This one fits in with my career plan, which is to find a post with elements of project management, working with external stakeholders, and negotiation skills. The team also looked to be a really good mix of people, and the actual work area seemed interesting. It rather reminds me of work that I was doing a while back, that was mad busy, but high profile, challenging, but you were learning so much all the time.
The job would offer a mix of building on skills that I already have, but also enhancing areas that I feel that I need to develop.
The interview went okay, not one that I felt that I had aced, but okay nonetheless. My problem being that it is difficult to demonstrate that you can do something that you have not done before, so I was delighted to be asked at the outset why I wanted the job, so I could say, probably in a gushy/enthusiastic sort of way, that I might not have all the experience on paper, but I wanted to get the experience, I thought I could do it, and I wanted the chance to prove that I could.
We use competency based interviews, which means that you have to talk about similar tasks that you have successfully done, which means that you want good high quality work to demonstrate what you can do, getting bogged down with low quality work makes it difficult to move onto a decent job. Just another aspect of the need to focus on work that delivers significant outcomes, and think carefully about what you put your time into. I am constantly amazed at the high quality of some staff, and that they are not better paid for what they have to do. I might be good at what I do, but there are a lot of really excellent people, so although the work suits me well, I won't rise effortlessly to the top.
starting to write Losing Definition
I have made a start on losing definition, writing it on VoodooPad. To date I have taken stuff that I have written in a previous start on RapidWeaver, only a few pages, and notes from my notebooks, and some poetry from the blog. I don't intend to duplicate the blog in Losing Definition, but it might have stuff that I can use. At present there is a lot of stuff there, that is just working notes, and will get edited out in due course, but I'm still not too sure where it is going, so it is not too obvious what is irrelevant yet. I'll push on with writing stuff, and trawling through stuff that I have already written to find suitable material.
I think the real art will be in the editing, rather than the writing, maybe there is an Ezra Pound who could create a Wasteland from my prose?
In any case, it will take a lot of work and iterations to arrive at something that I am happy with, but it will be a pretty dense mix when it is finished, Giorgio DeChiroco wrote a fishy paste of a novel, called Hebdomeron, which I have never read, and only just remember hearing about, but I feel like I am struggling to create some such 'mythical work'.
Context is of course everything, it will take shape, and it is time for me to get writing, rather that waffling on about it.
Just like magic
There is a famous quote from Arthur C Clarke about any sufficiently advanced technology will appear to be magic. I think that the new Apple operating systems are approaching that level. In some sort of Harry Potter way, we can gesture, and make short incantations, to create magical works.
The geek as hero, arcana as power, a new alchemy.
Nowadays it seems like every home needs a geek, to provide technical support, the new BT adverts with Kris Marshall certainly seem to be going down this line, that there is something attractive and useful about geekery.
My first computer, a Powerbook 165c (introduced in 1993 and running System 7.1) was capable of being understood inside out. There seemed a pretty finite limit to the functionality, and the files and folders. Even adding in a works package like Clarisworks, you still had a pretty manageable degree of functionality, useful, without being confusing.
However skipping forward to my new laptop an iBook running OXS 10.5, the number of files and folders is probably over 800,000, beyond what any reasonable person would know or understand. In terms of functionality, there are now numerous perfectly legitimate ways of achieving the same end. You can customise and enhance, there is no single standard user experience. I can learn tricks and shortcuts limited only by my ability to remember them all, I can add on functionality like QuickSilver to create further magical abilities to shortcut through the complexity.
You really would need to be a genius to understand all of this, or even a decent chunk of it. Computing has therefore evolved into an art, where you need to make qualitative judgements, subjective decisions, balance issues, there are no single right answers, merely strategies that are more likely to succeed.
I often wonder who the future belongs to, it may well belong to those who can master these things. In the past work did not place a great premium on brain power, but increasingly you will need brainpower, and will be responsible for keeping your brainpower upto date, relevant and useful.
I have probably written this before, but I don't think we should be talking about information workers, but about understanding workers. It won't be about having the qualifications, or seniority, it will be about being able to do things.
- how I am getting on with my new computer
- applying for new jobs
- starting to write Losing Definition
- Just like magic
how I am getting on with my new computer
After much effort doing installations (all trouble free, just time consuming) last weekend, my new laptop is now up and running, with the exception of Time Machine. I even ran software update yesterday, and applied a system patch, but still no joy, now TimeMachine. I've checked out SuperDuper and we are still waiting for an upgrade to that to allow it to ran with Leopard. So my backup strategy is now two-fold
- for my desktop computer - continue to run SuperDuper each week to back up the entire system into a partition on an external hard drive.
- for my laptop computer - all newly created documents to be kept in the same desktop folder for ease, and to be backed up from there.
It is now clear that routine maintenance for two computers, which for me, basically consists of doing a weekly backup, and a monthly run of Disk Utility and OnyX will become quite time consuming. However my first two computers both eventually crashed out with corrupt hard drives, which then needed to be reformated and reinstalled, so I am perfectly resigned to doing proper backups.
I also watched the OSX Leopard introductory tour yesterday, and I'm slowly getting my head round the new functionality of Leopard. A lot of it is not gee whizz new, but rather tucked away, and you have to go looking for it. Spaces seems interesting, but I've not quite got my head round it. I guess that I will just have to spend time playing around with the new OS, and browsing through material about it. A lot of it is selling functionality that I did not know I wanted, so there is the task of understanding the functionality, then understanding how to use it.
I ran the laptop, connected upto the internet router via an old ethernet cable, and the Mail worked fine, I don't think that connecting two computers to the same mail account will cause problems actually. Well not with received mail, I might need to be a bit cannier with sent mail though. I'll need to lash out on a longer ethernet cable, but it will be cheaper than buying a wireless router.
At the moment expenditure on IT seems to be a constant item, though in fairness, I am not spending on much else.
It is great being able to run two computers, it also means that I can spend an evening typing away on my laptop, while the rest of the family can use the desktop. Yesterday I was using the laptop, while Hannah was playing away on the Sims, and Sketchfighter.
If I am primarily using the laptop for typing, the screen is plenty big enough, it is light and easy to move around, the power cable with the magsafe link is easy and safe to use. I am persevering using the trackpad, and now quite like using the one finger for moving the cursor and two fingers for scrolling facility. No sure that browsing folders in CoverFlow is particularly quick, but intriguing none the less.
In terms of version control, I'm using the laptop primarily for stuff that does not need the internet connection, while the web-based stuff I do on the desktop. However I might be persuaded to upgrade to a family license for RapidWeaver in due course, just to make life slightly easier. Ditto other applications, probably just as easy buying family licenses for software from now on.
Despite all this positive stuff, with the absence of reliable backups, I am mighty glad that I am not running Leopard on my main computer, and do not intend to upgrade it to Leopard, because it might be a bit of a memory hog, I cannot back it up, and I really want complete no risk/no worry peace of mind on my main computer. Running two internet capable computers does feel a lot more secure than having one, and all the putting your eggs in one basket, that that entailed.
applying for new jobs
Actually quite a worrisome week, doing two workshop presentations on Monday, which was something that I had not exactly done before, though I had done similar stuff. As ever worry worry worry, but when the adrenaline kicks in, you just stick a smile on your face, and become larger than life, breezing through it. Just as well in this case, as some of the audience were really not used to or expecting a presentation from a government official, so there was a fair bit of questions, and issues raised, but between the adrenaline and past experience, I carried it off with reasonable aplomb. You certainly don't do these things for the hearty congratulations for the audience, but I think that we should be out there, being seen, speaking to people, and more importantly listening to people.
Then a quick briefing of the Minister, which I was leading, but I made sure that I was well prepared, and knew the points I wanted to get across, and the Minister was a real pleasure to meet. So after the initial worry that too went well.
Final worry out of three, for the week, was a job interview on the Thursday. Once again made sure that I was well prepared, even setting aside some time in the office to make sure that I was thoroughly prepared. I did apply for one other post recently, but this was the one that I really wanted, even although the other one would have paid better. This one fits in with my career plan, which is to find a post with elements of project management, working with external stakeholders, and negotiation skills. The team also looked to be a really good mix of people, and the actual work area seemed interesting. It rather reminds me of work that I was doing a while back, that was mad busy, but high profile, challenging, but you were learning so much all the time.
The job would offer a mix of building on skills that I already have, but also enhancing areas that I feel that I need to develop.
The interview went okay, not one that I felt that I had aced, but okay nonetheless. My problem being that it is difficult to demonstrate that you can do something that you have not done before, so I was delighted to be asked at the outset why I wanted the job, so I could say, probably in a gushy/enthusiastic sort of way, that I might not have all the experience on paper, but I wanted to get the experience, I thought I could do it, and I wanted the chance to prove that I could.
We use competency based interviews, which means that you have to talk about similar tasks that you have successfully done, which means that you want good high quality work to demonstrate what you can do, getting bogged down with low quality work makes it difficult to move onto a decent job. Just another aspect of the need to focus on work that delivers significant outcomes, and think carefully about what you put your time into. I am constantly amazed at the high quality of some staff, and that they are not better paid for what they have to do. I might be good at what I do, but there are a lot of really excellent people, so although the work suits me well, I won't rise effortlessly to the top.
starting to write Losing Definition
I have made a start on losing definition, writing it on VoodooPad. To date I have taken stuff that I have written in a previous start on RapidWeaver, only a few pages, and notes from my notebooks, and some poetry from the blog. I don't intend to duplicate the blog in Losing Definition, but it might have stuff that I can use. At present there is a lot of stuff there, that is just working notes, and will get edited out in due course, but I'm still not too sure where it is going, so it is not too obvious what is irrelevant yet. I'll push on with writing stuff, and trawling through stuff that I have already written to find suitable material.
I think the real art will be in the editing, rather than the writing, maybe there is an Ezra Pound who could create a Wasteland from my prose?
In any case, it will take a lot of work and iterations to arrive at something that I am happy with, but it will be a pretty dense mix when it is finished, Giorgio DeChiroco wrote a fishy paste of a novel, called Hebdomeron, which I have never read, and only just remember hearing about, but I feel like I am struggling to create some such 'mythical work'.
Context is of course everything, it will take shape, and it is time for me to get writing, rather that waffling on about it.
Just like magic
There is a famous quote from Arthur C Clarke about any sufficiently advanced technology will appear to be magic. I think that the new Apple operating systems are approaching that level. In some sort of Harry Potter way, we can gesture, and make short incantations, to create magical works.
The geek as hero, arcana as power, a new alchemy.
Nowadays it seems like every home needs a geek, to provide technical support, the new BT adverts with Kris Marshall certainly seem to be going down this line, that there is something attractive and useful about geekery.
My first computer, a Powerbook 165c (introduced in 1993 and running System 7.1) was capable of being understood inside out. There seemed a pretty finite limit to the functionality, and the files and folders. Even adding in a works package like Clarisworks, you still had a pretty manageable degree of functionality, useful, without being confusing.
However skipping forward to my new laptop an iBook running OXS 10.5, the number of files and folders is probably over 800,000, beyond what any reasonable person would know or understand. In terms of functionality, there are now numerous perfectly legitimate ways of achieving the same end. You can customise and enhance, there is no single standard user experience. I can learn tricks and shortcuts limited only by my ability to remember them all, I can add on functionality like QuickSilver to create further magical abilities to shortcut through the complexity.
You really would need to be a genius to understand all of this, or even a decent chunk of it. Computing has therefore evolved into an art, where you need to make qualitative judgements, subjective decisions, balance issues, there are no single right answers, merely strategies that are more likely to succeed.
I often wonder who the future belongs to, it may well belong to those who can master these things. In the past work did not place a great premium on brain power, but increasingly you will need brainpower, and will be responsible for keeping your brainpower upto date, relevant and useful.
I have probably written this before, but I don't think we should be talking about information workers, but about understanding workers. It won't be about having the qualifications, or seniority, it will be about being able to do things.
it is all about sharing
15/04/07 07:01 Filed in: Work
Back at work -
I have been back at work for a week, which now gives me the chance to reflect on various new things!
The previous high volume of ideas that I was noting down, seems to have dropped quite a bit, probably as I now have more structure to my time, I have less scope to pursue whatever particular intellectual windmill I might happen to be tilting at. However the volume of ideas that I am generating still comfortably exceeds the time that I have available to pursue them.
I have found the continued application of Getting Things Done useful at work. Even although my first day back did not seem like a good application of the theory, as the week unfolded, the ranking of tasks into do immediately, do today, schedule for this week, put onto wishlist, was very successful in keeping an unmanageable workload organised and less worrisome. I feel that I have changed the way that I work for the better. Truth be told this was a week where I came in with a week’s work sitting on my desk, but got little interruptions during the week, and by the end of the week, I still had most of the work I started with still sitting on my desk. Accordingly the major difference was in that I felt more in control, rather than that I magically managed to do everything.
I am also trying to be more realistic about what I can and cannot do, so that I am putting my energies into things that are achievable, rather than disipating them worrying about things.
On Friday I was out of the office, making a presentation. I always like to take up any invitations to do presentations, it is a key skill. I am not a natural presenter, and initially I hated it, but I am gradually building up confidence, so that now I only hate it some of the time. Because I don’t do it that often, and I am keen to find and develop my own style, I put a lot of effort into preparation and like to consider what went well and what did not, so that I can do better.
The presentation on Friday was not too bad, though certainly some lessons learnt. The bit that I was unhappy about was the question and answer session afterwards. If you are speaking to someone on a one to one basis there is a different way of responding, you make more responses, but shorter responses. In a question and answer session you need to make one considered response, which is a very different approach. The nature of these sessions is that people will often have personal stories or strong views that they want to get across. I am not in a position where I can fix these problems, or implement these suggestions, I can certainly listen, and whether I happen to agree or disagree personally is imaterial, I am simply there to explain our organisational policy.
Having taken up the invitation, you should always behave with courtesy and respect, something which the audience may or may not choose to do themselves, but equally you should not simply roll over and agree with everything, or run away without speaking to anyone.
I tend to have quite a light informal approach, jokey and self deprecating, but this runs the risk of appearing disrespectful.
One possible result of the question and answer session would be for me to fully convince them all that our organisational view was correct, or was fully consistent with what they were saying. However in most cases this would be impractical, and the size of the gap in views, would make any attempt insensitive. Another technique is to say that “I hear what you say” which I always take to mean “I hear what you say, but don’t agree with a word of it” so it is an option that I tend to find insulting. There is no point in promising to do stuff if you clearly have no intention of doing it either.
The whole point of the exercise in going out of the office to speak to people, is that they will listen to what I have to say, and that I will listen to what they have to say. Often these people have very little contact with people that they deem to be in authority, but they would like more contact, but are unsure about how to do it. Often the formats where they do have such contact, are organised in a very confrontational format, and they then want to maximise the opportunities they have by “winning the argument” and getting their point across. This means that these sessions become pretty bruising, with a series of people aggresively getting their points across, harrowing personal stories, attacks on the effectiveness and integrity of pretty much anyone, including yourself. Because of the artificiality of the situation, people feel empowered to behave in a way that they never would to someone’s face in a one to one conversation.
I have to find a way of responding that is both respectful of their views, that is supportive of the views of my organisation, and that I personally feel comfortable with. Also to be sustainable it has to be possible to feel reasonably comfortable with these sessions, if they are too bruising, you simply stop accepting the invitations.
One possible approach would be to set out ground rules at the start of the question and answer session, a rough list off the top of my head
It is probably helpful for me to say a few words before this session, I’ve been in the audience far more often than I’ve been standing here, but wherever you are sitting these sessions can be frustrating.
I do not have the power to change the entire policy of my organisation
I do not have the power to give anyone substantial funds on the spot
I am delighted that you gave me the opportunity to speak to you, but that is only half my reason for being here, I also want to hear what you have to say
I realise that not everyone feels comfortable speaking at these events, so I am not rushing away after this event is finished, I am delighted to speak to people afterwards, or you can get my contact details from myself or the organisers
Although this session is called a question and answer session, in my experience there are various types of questions
factual questions that I can answer immediately
factual questions or requests for action that I can take away with me
experiences or views that you want to share
you have done me the courtesy of listening to what I have to say, I am happy to do the same, for ease I would simply propose,
answering what questions I can,
I’ll promise to take away anything I think that I can do for you,
but while it is valuable to listen to our each others views and share our experiences, I did not come here to get into a shouting match with any of you, but I will offer what factual information I can.
Therefore, I’ll probably not respond to every question, but be assured I will listen to them all, lodge away what you say, try and influence others, or act where I can to deal with any issues that you might raise.
I certainly don’t think that everything is perfect, and unfortunately I cannot go back to the office and sort out everything you raise,
but I firmly believe that by talking, listening, trying to understand, trying to think about issues, we will make things better.
I have been back at work for a week, which now gives me the chance to reflect on various new things!
The previous high volume of ideas that I was noting down, seems to have dropped quite a bit, probably as I now have more structure to my time, I have less scope to pursue whatever particular intellectual windmill I might happen to be tilting at. However the volume of ideas that I am generating still comfortably exceeds the time that I have available to pursue them.
I have found the continued application of Getting Things Done useful at work. Even although my first day back did not seem like a good application of the theory, as the week unfolded, the ranking of tasks into do immediately, do today, schedule for this week, put onto wishlist, was very successful in keeping an unmanageable workload organised and less worrisome. I feel that I have changed the way that I work for the better. Truth be told this was a week where I came in with a week’s work sitting on my desk, but got little interruptions during the week, and by the end of the week, I still had most of the work I started with still sitting on my desk. Accordingly the major difference was in that I felt more in control, rather than that I magically managed to do everything.
I am also trying to be more realistic about what I can and cannot do, so that I am putting my energies into things that are achievable, rather than disipating them worrying about things.
On Friday I was out of the office, making a presentation. I always like to take up any invitations to do presentations, it is a key skill. I am not a natural presenter, and initially I hated it, but I am gradually building up confidence, so that now I only hate it some of the time. Because I don’t do it that often, and I am keen to find and develop my own style, I put a lot of effort into preparation and like to consider what went well and what did not, so that I can do better.
The presentation on Friday was not too bad, though certainly some lessons learnt. The bit that I was unhappy about was the question and answer session afterwards. If you are speaking to someone on a one to one basis there is a different way of responding, you make more responses, but shorter responses. In a question and answer session you need to make one considered response, which is a very different approach. The nature of these sessions is that people will often have personal stories or strong views that they want to get across. I am not in a position where I can fix these problems, or implement these suggestions, I can certainly listen, and whether I happen to agree or disagree personally is imaterial, I am simply there to explain our organisational policy.
Having taken up the invitation, you should always behave with courtesy and respect, something which the audience may or may not choose to do themselves, but equally you should not simply roll over and agree with everything, or run away without speaking to anyone.
I tend to have quite a light informal approach, jokey and self deprecating, but this runs the risk of appearing disrespectful.
One possible result of the question and answer session would be for me to fully convince them all that our organisational view was correct, or was fully consistent with what they were saying. However in most cases this would be impractical, and the size of the gap in views, would make any attempt insensitive. Another technique is to say that “I hear what you say” which I always take to mean “I hear what you say, but don’t agree with a word of it” so it is an option that I tend to find insulting. There is no point in promising to do stuff if you clearly have no intention of doing it either.
The whole point of the exercise in going out of the office to speak to people, is that they will listen to what I have to say, and that I will listen to what they have to say. Often these people have very little contact with people that they deem to be in authority, but they would like more contact, but are unsure about how to do it. Often the formats where they do have such contact, are organised in a very confrontational format, and they then want to maximise the opportunities they have by “winning the argument” and getting their point across. This means that these sessions become pretty bruising, with a series of people aggresively getting their points across, harrowing personal stories, attacks on the effectiveness and integrity of pretty much anyone, including yourself. Because of the artificiality of the situation, people feel empowered to behave in a way that they never would to someone’s face in a one to one conversation.
I have to find a way of responding that is both respectful of their views, that is supportive of the views of my organisation, and that I personally feel comfortable with. Also to be sustainable it has to be possible to feel reasonably comfortable with these sessions, if they are too bruising, you simply stop accepting the invitations.
One possible approach would be to set out ground rules at the start of the question and answer session, a rough list off the top of my head
It is probably helpful for me to say a few words before this session, I’ve been in the audience far more often than I’ve been standing here, but wherever you are sitting these sessions can be frustrating.
I do not have the power to change the entire policy of my organisation
I do not have the power to give anyone substantial funds on the spot
I am delighted that you gave me the opportunity to speak to you, but that is only half my reason for being here, I also want to hear what you have to say
I realise that not everyone feels comfortable speaking at these events, so I am not rushing away after this event is finished, I am delighted to speak to people afterwards, or you can get my contact details from myself or the organisers
Although this session is called a question and answer session, in my experience there are various types of questions
factual questions that I can answer immediately
factual questions or requests for action that I can take away with me
experiences or views that you want to share
you have done me the courtesy of listening to what I have to say, I am happy to do the same, for ease I would simply propose,
answering what questions I can,
I’ll promise to take away anything I think that I can do for you,
but while it is valuable to listen to our each others views and share our experiences, I did not come here to get into a shouting match with any of you, but I will offer what factual information I can.
Therefore, I’ll probably not respond to every question, but be assured I will listen to them all, lodge away what you say, try and influence others, or act where I can to deal with any issues that you might raise.
I certainly don’t think that everything is perfect, and unfortunately I cannot go back to the office and sort out everything you raise,
but I firmly believe that by talking, listening, trying to understand, trying to think about issues, we will make things better.